Job Description

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts.

This individual will work with the Visitor Experience Manager to ensure the Gallery Assistant team provides all Walker visitors with an engaging and exemplary guest experience. This individual will support and lead daily operations of the Gallery Assistant team and work collaboratively to improve the quality of the customer experience.

WHAT YOU GET TO DO  

• Serve as a leader on the Gallery Assistant team, ensuring the highest level of service and hospitality for Walker visitors. 
• Stay up-to-date on the internal exhibition and event calendars, on all departmental communications, and deadlines.
• Provide part time team with comprehensive information on Walker programs. 
• Utilize ongoing Gallery Assistant meetings to inform and educate Gallery Assistant team; utilize other resources (print pieces, talking points, personal interactions with programming departments) as necessary.
• Model the highest standards for customer service and commit to ongoing innovation and adaption to visitor and institutional needs. 
• Proactively identify and develop solutions to improve the visitor experience with Visitor Experience Manager. 
• Provide feedback and guidance to part time Gallery Assistants to ensure the clear understanding of Walker and department expectations.
• Create daily rotation schedule for the Gallery Assistant team.
• Ensure proper break and rotation schedules are adhered to.
• Support Gallery Assistant team to ensure artwork is protected and work to ensure safety protocols are maintained.
• Serve as resource for onboarding and training new hires and ensure members are highly trained. 
• Help craft a welcoming, accessible, and audience-focused experience for a diverse population of visitors.
• Support Gallery Assistants to mitigate challenging customer service and safety issues.
• Create and support a culture of hospitality and meaningful visitor experiences. 
• Execute established training protocols for new hires and ensure team members are highly trained. 
• Provide on-site leadership and support to ensure the highest quality of customer service and help shape a team culture that is visitor-obsessed.
• Support the Visitor Experience Operations Manager as needed.

WHAT WE NEED IN YOU 

• Inspirational leadership style combining organizational competence with strong management and interpersonal skills.
• Collaborative spirit and desire to engage with a variety of personalities. 
• Experience in customer service and hospitality. 
• Possess ability to problem solve in a quick and resourceful manner. 
• Ability to converse about themes in contemporary art and share rich information regarding Walker programs and exhibitions.

Physical Demands

• Prolonged periods standing/walking.
• Must be able to lift up to 15 pounds at times

JOB SPECIFICATIONS This position is considered full-time (35 hours per week), non-exempt. As a non-exempt position, it is eligible for overtime pay. The compensation for this role is $19.14 hourly. 

The Walker offers a wide range of benefits for both part-time and full-time employees, click link to view benefits: 

This position is covered by the American Federation of State, County & Municipal Employees (AFSCME) labor contract.

This position is not eligible for relocation assistance.

All applicants must be eligible to work in the United States without the need for employer sponsorship.

Walker’s DEI commitment  The Walker is committed to being an employer with a staff who, at all job levels, reflects the rich diversity of the communities and audiences we serve. We are dedicated to ensuring inclusion and equity in all our employment practices. We deeply value and welcome all the unique lived experiences in our applicants and encourage anyone meeting the minimum requirements to apply.

Recruitment Timeline  All positions are open until filled.

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